By Andrew Griffiths
This booklet has a few incredible rules. but it may still point out that the publication is designed for companies who hire employees. As a one individual company there have been many rules that i could not use - reminiscent of telling your employees the right way to technique consumers, getting suggestions from employees, observing your employees whereas they're facing shoppers etc
I chanced on myself skipping over pages to get to the subsequent concept that used to be appropriate to my scenario.
If you do not hire employees you can be a bit upset during this e-book because it has many suggestions you cannot use. for those who do hire employees - you'll likely love this publication as you can actually use all of them.
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Additional info for 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones
It’s best if the counter isn’t in a direct line with the front door; however, if it is and it can’t be changed easily, staff should be trained not to watch people as they approach the door. Once the customer has come inside, a big smile and a friendly welcome will help to put them at ease. Instruct your staff not to stand around in groups talking and watching customers approach. This can be very intimidating, especially if the staff start laughing. 5. Is the front of the business clean? 1 A dirty entrance will deter a lot of people from entering the business, particularly if it is a food business.
When I meet proactive business owners and managers who are open to and very accepting of customer feedback, I always breathe a long sigh of relief. These people are smart and I know that their business will benefit enormously from their customers’ feedback. Their willingness to take this feedback seriously and to act on it to improve the level of service they offer is a one-way ticket to profitability and complete customer satisfaction. 12 UNDERSTANDING YOUR CUSTOMERS 8 Start a customer satisfaction survey immediately In the Appendix at the back of this book is a basic customer satisfaction survey.
Getting to your business is an important aspect of customer service. If someone has made the conscious decision to visit your business, you have to make certain that it’s as easy as possible for them physically to get there. Make certain that your business is well sign-written so that your customers can pick it out at a distance. Put your street address in a clear and prominent position at the front of the business. If you are upstairs or at the back of a building, ensure that the signage reflects this clearly.